Where is my order?
As soon as your parcel leaves our warehouse, you receive an email with your tracking number and a link to follow it in real time.
That email goes out within 24 to 48 business hours of your order. Do check your spam folder — that is where it tends to land.
I have not received the tracking email
- Check your spam folder and your Promotions tab.
- Check the email address you entered at checkout.
- If more than 48 business hours have passed, write to us through our contact form with your order number.
My tracking has not moved in several days
This is common early on: a parcel can travel for several days before it is scanned again. If tracking stays unchanged for more than 5 business days, contact us and we will open an enquiry with the carrier.
Get in touch
Use our contact form — we reply within 48 business hours. Include your order number; it saves us both a round trip.