Shipping policy

This policy sets out where we ship, how long it takes and what to do if something goes wrong. It forms part of our terms of service.

1. Where we ship

We ship to the United States, the United Kingdom and Canada.

Shipping is free.

2. Lead times

Your order is prepared and handed to the carrier within 24 to 48 working hours of payment confirmation.

Transit then takes 8 to 14 working days.

These times exclude Saturdays, Sundays and public holidays. They are indicative and may extend by a few days during busy periods, in particular around the end-of-year holidays or promotional events.

The maximum overall delivery time is thirty days from the date of your order.

3. Tracking your parcel

An email containing your tracking number is sent as soon as your order ships. It can take twenty-four to seventy-two hours before tracking shows its first movement: the parcel travels before it is scanned, and this is not a fault.

If tracking has not moved for several days, write to us: we open an enquiry with the carrier and keep you informed.

4. Receiving your parcel

Please check the condition of the parcel on arrival. If there is visible damage or a missing item, note precise and detailed reservations with the carrier, keep the packaging and tell us as soon as possible, attaching photographs.

A general note such as "subject to unpacking" carries no weight and does not allow the carrier to be held liable.

5. If you are not there

If you are out, the parcel is left at a collection point or a delivery notice is issued, depending on the carrier. It is held for you for the period stated on the notice.

A parcel not collected within that period is automatically returned to us. We let you know and offer either a new shipment or a refund of the product.

6. Incorrect address

Please check your delivery address carefully before confirming your order. If you spot a mistake, contact us immediately: corrections remain possible for as long as the order has not been handed to the carrier.

An order lost because of an incomplete or incorrect address supplied by you cannot be reshipped free of charge.

7. Late delivery

If your order has not been delivered within thirty days, you may ask us in writing to deliver within a reasonable additional period and, failing delivery, cancel the order. Any sums paid are then refunded within fourteen days of cancellation.

8. Risk of loss

Products travel at our risk. Risk of loss or damage passes to you only when you, or a third party designated by you, take physical possession of the parcel.

9. Customs duties and import taxes

Orders are shipped internationally. Depending on the destination country and the value of the order, import duties, taxes or handling fees may apply on arrival. They are not included in the price shown at checkout and remain payable by the recipient, unless stated otherwise at the time of your order.

These charges are set by the customs authorities of the destination country and are outside our control. If you refuse a parcel because of them, the return costs may be deducted from your refund.

10. Any questions

For any difficulty with a delivery, write to us through the contact form on the site. We reply within forty-eight working hours.