Terms of service
These terms govern every sale made on this site by KEPT ("we", "us", the Seller). By placing an order you accept them in full.
Article 1 — Definitions
Site: the online store operated by the Seller.
Products: the bags and accessories offered for sale on the Site.
Order: the act by which the Customer commits to buying Products and the Seller commits to delivering them.
Customer: any adult individual buying for personal purposes, outside any commercial, industrial or professional activity.
Working days: weekdays excluding Saturdays, Sundays and public holidays.
Article 2 — Scope
These terms apply to all Orders placed on the Site, to the exclusion of any other document. They are made available before the Order is placed and must be accepted to complete it.
We may amend them at any time. The version applicable to an Order is the one online on the day the Order is placed.
Article 3 — Capacity
By ordering, you confirm that you are of legal age in your country of residence and have the capacity to enter into a contract.
Article 4 — Products
The essential characteristics of each Product are described on its page. Photographs are as faithful as possible but cannot guarantee a perfect likeness, in particular where colour rendering depends on your screen.
Our offers are valid for as long as they are displayed on the Site and within the limits of available stock.
Article 5 — Prices
Prices are shown in the currency of your market, all taxes included where applicable, and exclude any import duties or taxes charged in the destination country.
Shipping is free.
We may change our prices at any time. The price applicable to an Order is the one displayed at the moment it is placed.
Article 6 — Placing an order
You select your Products, check your basket, enter your delivery details and confirm your payment. Confirming the Order implies acceptance of these terms and an obligation to pay.
Before final confirmation you can review your Order, its total price, and correct any error.
A confirmation email summarising your Order is sent as soon as it is registered. The sale is concluded once that confirmation is issued.
We may refuse or cancel an Order in the event of an obvious pricing error, an abnormal quantity, a suspicion of fraud, or a previous unresolved dispute.
Article 7 — Payment
Payment is due in full when the Order is placed, by the methods shown at checkout.
Payments are processed over a secure connection. We never hold your card details.
Your Order is only processed once payment has been authorised. In the event of refusal, the Order is cancelled automatically.
Article 8 — Delivery
Delivery terms, lead times and destinations are set out in our Shipping policy, which forms part of these terms.
Orders are prepared within 24 to 48 working hours and take 8 to 14 working days in transit, within an overall maximum of thirty days from the Order.
Article 9 — Transfer of ownership and risk
Products remain our property until payment has been received in full.
Risk of loss or damage passes to you only when you, or a third party designated by you, take physical possession of the parcel.
Article 10 — Returns and refunds
You have thirty days from delivery to return a Product. The conditions, the process and the deadlines are set out in our Refund policy, which forms part of these terms.
Return shipping is at our expense. Refunds are made within fourteen days of receiving your return, to the original payment method.
Nothing here limits the statutory rights you may hold under the consumer law of your own country.
Article 11 — Return form
To return a Product, it is enough to send us any clear statement of your decision through the contact form, including your Order number, the Products concerned, the Order date and the delivery date. We then send you a prepaid return label.
Article 12 — Conformity
We deliver Products that match their description and are fit for the use normally expected of a bag. If a Product does not conform, we repair, replace or refund it at no cost to you.
Article 13 — Hidden defects and statutory guarantees
If a Product carries a defect that was not apparent on delivery and makes it unfit for its intended use, contact us: we handle it at no cost to you, under the statutory guarantees that apply in your country.
We do not offer a commercial warranty in addition to these statutory guarantees. They apply free of charge and in full.
Article 14 — Customer care
Our customer care team can be reached through the contact form on the Site and replies within forty-eight working hours, Monday to Friday.
Article 15 — Liability
We are liable for the proper performance of the Order. We cannot be held liable for indirect loss, nor for a failure attributable to you, to an unforeseeable third party, or to an event of force majeure.
Article 16 — Force majeure
Neither party is liable for a failure caused by an event beyond its control, unforeseeable and unavoidable, including a natural disaster, a carrier strike, a general failure of communications networks or a government decision.
Article 17 — Personal data
The personal data collected when you order is processed as described in our Privacy policy, which sets out your rights and how to exercise them.
Article 18 — Intellectual property
All content on the Site remains our exclusive property. Any reproduction or use without prior written permission is prohibited.
Article 19 — Evidence
Computer records kept in our systems, and by our payment providers, constitute evidence of the communications, Orders and payments exchanged between us.
Article 20 — Partial invalidity
If any provision of these terms is held to be invalid, the remaining provisions stay in force.
Article 21 — Complaints and disputes
Any complaint should first be sent to us through the contact form. We do our utmost to reach an amicable solution.
Nothing in these terms deprives you of the protection afforded by the mandatory consumer law of your country of residence, including any right to refer a dispute to a competent authority or dispute resolution body.